Co-Managed IT Solutions

The Success of Your Business Depends on IT

Simplify. Optimize. Secure.

Why Choose CO-Managed IT Services

At CMIT Solutions of Dallas, our Co-Managed IT Service model simplifies your tech stack management. We work alongside your in-house IT team, handling people, communication, data, infrastructure, applications, security, compliance, support, and innovation.

Cost Efficiency

Co-managing IT reduces operational costs and enhances your in-house IT team. We can adjust support based on project demands, taking on routine tasks so your team can focus on strategic initiatives. This flexible approach ensures efficient resource allocation and cost savings.

24/7 Support

Our 24/7 support provides a reliable backup for your in-house IT team. We handle first and second-level support, allowing your internal staff to focus on strategic projects. With constant monitoring and maintenance, we ensure your technology is always up and running, relieving your team from the pressure of being on call around the clock.

Improved Security Posture

Leverage our tools and proven cyber readiness framework. We bolster your team's efforts with continuous threat monitoring, regular security updates, and comprehensive disaster recovery planning. Using advanced tools and processes, we protect your network, manage secure backups, and ensure rapid response to potential threats.

Customizable

Our co-managed services are flexible to right-size your IT needs, allowing you to scale up or down as your business requires. By supporting your in-house IT team, we enable you to concentrate on your core activities. This adaptability helps drive growth, innovation, and expansion, ensuring your business thrives without IT distractions. Our expert support allows you to leverage technology as a strategic asset, improving overall business performance and achieving your goals.

Free Your Internal IT Team

Learn how our co-managed services can help your business get more out of your IT Department.

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Unified Communications

Boost your team's productivity with our unified communications solutions. We seamlessly federate tools like mobile devices, online meetings, file sharing, VoIP, Microsoft Teams, and Slack, ensuring a smooth experience for end-users. Our approach connects disparate platforms, streamlining workflows and keeping everyone connected. With reliable, scalable, and user-friendly communication tools.

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Monitoring & Maintenance

We keep your technology running smoothly with our proactive monitoring and maintenance services. Our team tracks the health of your network 24/7, addressing issues before they become problems. Automated security and performance updates ensure your systems stay secure and efficient. By continuously monitoring your network, we help prevent cyberattacks and optimize performance, freeing you to focus on growing your business.

Onsite and Remote Support

We provide fast, reliable IT support tailored to your needs. Whether you require on-site assistance or remote troubleshooting, our expert technicians are ready to help. Our services include everything from routine maintenance and resolving common issues to advanced support for complex problems. We ensure your systems run smoothly and securely, minimizing downtime and keeping your business productive. With 24/7 support, you can trust us to be there whenever you need us.

Business Continuity and Data Protection

We ensure your business is prepared for any disruption with comprehensive data backup and business continuity planning. From creating easily recoverable backups on-premises and in the cloud to implementing robust recovery strategies, we protect your data and keep your operations running smoothly. Our solutions include automated backups, secure storage, and quick recovery, ensuring your business can quickly bounce back from unexpected events.

Cloud Services

Simplify your IT with our cloud services. We help you move to the cloud, enabling secure, seamless access to your data and applications from anywhere. Whether you have onsite, remote, or hybrid work environments, we ensure your systems are integrated and scalable. Our services cover everything from file sharing and remote access to disaster recovery, providing a robust and flexible IT infrastructure. Enhance your productivity with expert, reliable management of your cloud solutions.

Network Management

We make managing your network easy and secure. From setting up secure Wi-Fi and configuring routers to handling switches and firewalls, we’ve got you covered. CMIT Solutions oversees network configuration and user access by adopting a robust network maintenance plan to mitigate potential risks. We also implement disaster recovery and business continuity strategies to fortify your network’s resilience against unforeseen security breaches.

5 New Trends from a Study on the State of AI at Work

Artificial Intelligence

December 03, 2024•3 min read

Embracing AI in the Workplace: Insights from CMIT Solutions of Dallas

The pace of technological innovation is accelerating, with artificial intelligence (AI) leading the charge. Businesses are rapidly adopting AI solutions, while software providers like Microsoft are integrating AI into their tools.

AI has the potential to:

Streamline operations
Automate tasks
Reduce errors
Boost business output

The 2024 Work Trend Index, a report by Microsoft and LinkedIn, highlights the transformative role AI is playing in today’s workplaces. As a business IT provider, CMIT Solutions of Dallas stays on top of these trends to help our clients navigate the evolving landscape of AI and unlock its potential to drive success.

Let’s explore the report’s key trends and how they can impact your operations.

Employees Want and Expect AI at Work

Is your company slow to adopt AI? If so, you may struggle to attract and retain top talent. According to the report, 75% of knowledge workers already use AI at work.

Employees recognize the efficiency AI offers, but companies need a strategic approach to adoption. Engage your employees to identify areas where AI can enhance their workflows. A collaborative approach ensures AI is used effectively and productively.

AI Skills Are in High Demand

The rise of AI has created new roles, such as "prompt engineer," that didn’t exist just a few years ago. Employers are increasingly seeking AI-skilled workers, with 55% of business leaders concerned about a lack of AI talent.

To meet this demand, companies should:

Offer AI training programs to upskill teams
Encourage employees to improve their proficiency with AI tools
Integrate AI skills into long-term workforce development plans

Building AI expertise benefits both employees and businesses, positioning them to stay competitive.

The Evolving Role of Employees Using AI

The report reveals two main types of AI users: skeptics, who rarely use AI, and power users, who integrate AI into their workflows frequently. Power users are saving over 30 minutes a day by leveraging AI for tasks like:

Automating processes
Analyzing data
Enhancing customer support
Drafting documents and policies

Businesses can amplify AI’s benefits by enabling power users to train their colleagues and develop standardized workflows, boosting overall efficiency.

The Need for an AI Use Policy

Without a clear AI use policy, companies risk chaos. Employees may adopt unsanctioned AI tools or use AI in inappropriate contexts, which can lead to security risks, compliance violations, or ineffective implementations.

To prevent a "Wild West" scenario:

Develop a comprehensive AI use policy
Seek guidance from your IT provider to create ethical and secure AI processes
Clearly communicate the policy to employees

Ethical Considerations and Trust in AI

As AI adoption grows, businesses must address its ethical implications. The Work Trend Index emphasizes the importance of:

Transparency: Clearly communicating how AI is used
Privacy: Protecting sensitive employee and customer data
Bias Mitigation: Ensuring AI systems are fair and equitable

Building trust in AI through ethical deployment and clear communication is crucial for its successful integration into the workplace.

Final Thoughts on AI in the Workplace

The 2024 Work Trend Index provides valuable insights into the transformative potential of AI in the workplace. By embracing these trends strategically, businesses can:

Unlock new growth opportunities
Enhance productivity
Improve employee satisfaction

Get Expert Help with an AI Game Plan

Navigating the complexities of AI doesn’t have to be overwhelming. At CMIT Solutions of Dallas, we’re here to help you harness AI’s potential to achieve your business goals.

Contact us today to discuss how we can support your AI journey and build a roadmap for success.

Jamie Rodriguez

As the leader of CMIT Solutions of Dallas - White Rock and Highland Park, I am passionate about relieving you from IT headaches so you can focus on your business. Our team leverages extensive experience and the expertise of over 1000 CMIT professionals nationwide to provide the right solutions, proactively reduce risks, and prevent future issues. We deliver the local service you deserve, backed by the technological depth of a nationwide firm. Tired of IT jargon and no real solutions? We’re here to help.

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CMIT Security Solutions

There is no cybersecurity silver bullet.

Cyberattacks can take many forms, from infected emails to compromised admin accounts.

Defending against these threats requires a layered approach, where if one defense fails, another can identify and stop the attack.

This includes keeping people routinely trained and informed about the latest threats

Our security checklist identifies 15 recommended strategies, tailored to align with CIS and NIST frameworks.

This comprehensive approach ensures robust protection suited to your business's security posture, covering all bases to keep your business safe.

"CMIT has given me peace of mind in my business by providing me with ongoing protection, monitoring and an invaluable resource of providing technical help 24/7 if needed. They have assisted me with various technical needs in my business and I appreciate small businesses supporting other small businesses in our community."

Swiss Learning Center

"CMIT sent Leslie out to deal with my computer issue - which she handled so fast I can't remember now what it was! Leslie was patient, informative, and engaged me with confidence and relief. She did not talk down to me as if I didn't have a modicum of sense - electronically - but instead was in a teaching mode. I'm so glad to know I can call CMIT whenever I have a problem and allay my fear!"

Shari

"Every business NEEDS Carmen and Jaime with CMIT Solutions. They have taken my business to the next level and I am so grateful to have them on our team. It's like having our own personal IT department. We are more productive, more professional, and ready to worry about things other than IT. As a construction company - it is not in our wheelhouse to manage this side of the business and as a small business it's not super easy to know who to contact. They are affordable and knowledgeable and can easily take any business to where they envision. They come with my highest recommendation."